How Liberty Latin America unified its automation framework and saved 2400 work hours
60%
increase on regression test coverage
50%
decrease on regression test work hours
2500
test cases automated through only 1 platform
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Katalon’s consistent framework has increased our regression test coverage by around 60%, cut regression testing timelines by 50%, and saved more than 2,400 work hours."Loganathan D, QA DevOps, Liberty Latin America
THE VISION
Delivering 360-degree connected customer experiences
Liberty Latin America (LLA) does things a little differently. The leading communications company aims to create moments that matter for its customers. It is committed to using technological innovation to deliver transformational products and services that help improve and simplify the digital lives of its customers.
That involves providing 360-degree connected experiences to the company’s B2B and B2C customers across more than 20 countries throughout Latin America and the Caribbean. It’s a complex mission that requires a sophisticated solution.
Digital transformation is at the heart of LLA’s customer experience solution, and the company’s ability to consistently deliver connected 360-degree experiences depends on the quality of its software and systems.
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THE CHALLENGE
Keeping the customer experience engine running
LLA has built an impressive integrated ecosystem of web, mobile and desktop applications that form the architecture of the company’s ambitious customer experience engine. But keeping that engine running, updated and optimized requires an enormous volume of regression testing.
Prior to adopting Katalon’s comprehensive quality management platform, regression and API testing was a time-intensive challenge for LLA’s team of QA testers. Loganathan D, QA DevOps at LLA, says the company lacked a unified automation framework to appropriately manage this challenge.
“There was significant variation in how automation testing was done across teams,” he explains. “There were different automation frameworks for different types of testing, and only experts were able to run automations.”
Loganathan says this increased the difficulty of automation script maintenance. Different automation frameworks also prevented reusability, which impacted testing efficiency.
“Maintenance of automation scripts took huge effort, and there was a lack of reusability across teams,” he says.
LLA solved these problems with Katalon’s quality management platform combined with expertise from Capgemini. Katalon provides a single, unified testing platform for all the company’s web user experience, API, desktop and mobile application testing.
“We migrated all teams and all test cases to Katalon, and integrated with Jenkins and Copado for continuous build and release management,” Loganathan explains.
This essentially created a consistent testing framework with broad test automation capabilities, which enabled easy structuring for test cases, objects and keywords, reusable keywords and intuitive test reports.
Loganathan adds that there was no issue with team adoption: “It was an easy learning curve with supporting documentation and video tutorials. Katalon’s support service was helpful, and there is community support for Katalon available as well.”
THE SOLUTION
Unifying automation for more agile software testing
THE SUCCESS
Saving more than 2,400 work hours with Katalon
Katalon’s consistent framework has reduced the effort required for building automated tests and increased our regression test coverage by around 60%. Since adopting Katalon, we have reduced costs, cut regression testing timelines by 50%, and saved more than 2,400 work hours.”Loganathan D, QA DevOps, Liberty Latin America
With more than 2,500 test cases now automated through Katalon’s quality management platform, Loganathan says LLA has been able to successfully transition manual testers into automation engineer roles.
He also explains that Katalon automation has significantly reduced regression testing timelines and increased test coverage.
“Katalon’s consistent framework has reduced the effort required for building automated tests and increased our regression test coverage by around 60%,” he says. “Since adopting Katalon, LLA has reduced costs and shifted staff focus by cutting regression testing timelines by 50%.”
Loganathan says these efficiency gains equate to a saving of more than 2,400 work hours as compared to manual testing activities, and Katalon’s suite of software testing tools are accessible for testers of all experience levels.
“More than 40 testers now use Katalon for web, mobile, desktop and API testing,” he concludes. “The codeless user experience and scripting function are powerful for both beginners and experienced users.”
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